Puplify / Skills / Customer service

Claims and credits guide

Gives your office clear rules for credits, replacements and goodwill, so answers stop depending on who picks up.

Updated September 16, 2026 · Customer service · In the $399 library

What you get

A decision tree with authority limits, standard wording for each outcome, and the exceptions log.

What you need to hand

• The situations that keep coming up: shortages, damages, late loads, wrong item
• Your terms as written and what you actually do in practice
• What each outcome costs you: credit, reship, rework, collection, goodwill
• Who can approve what, and where the limits are

How you might ask

Three people answer our inbox and give different answers on shortage claims, damaged pallets and loads that miss the delivery window. I want a simple guide with dollar limits so I stop being asked about every case.